maandag, 20 november 2017
Vraag Rijk
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Webcare van Apple MobileMe - thank you Devin!

Mijn iCal-agenda vertoonde al enige maanden kuren. Hij hikte, piepte en knarste, en synchroniseerde niet op alle computers die ik ervoor had aangewezen. 't Ging zo mooi: samen één agenda onderhouden, met daarin elk een eigen agenda - op beide iPhones, beide thuiscomputers en werkcomputer. Totdat ze er stuk voor stuk mee ophielden. Geen synchronisatie, of elke afspraak 10 keer opnemen...

Dan maar support zoeken. Ik heb er tenslotte voor betaald.

En dan kom je op de Live Chat helpdesk: 'MobileMe Advisors are available to assist you. Chat now!' En wat blijkt? Na de eerste standaardantwoorden komt mijn Advisor Devin ECHT aan het woord, en tot leven. Het is geen geautomatiseerde assistent, zoals de paperclip of het hondje van Microsoft. Nee, het is een echt mens, van Apple. Geweldig. En een excellent voorbeeld van webcare.

De online reputatie van het Apple-team dat hierachter zit, kan niet meer stuk. Lees mee met onze conversatie en vergeef me mijn onbenulligheden... (overigens: Apple sluit af met een enquête over de verleende diensten, slim!):

Chat Support

Duration: 85 minutes 36 seconds

Devin:
Hi, my name is Devin. It'll be just a moment while I review the comments you provided.

Devin:
Hello, Rijk. Thank you for contacting MobileMe chat support. I look forward to giving you excellent support today. While I'm reading your pre-chat survey, might I ask if you've contacted us about this issue previously?

Rijk:
no i didn't

Devin:
Ok. I understand that you are having issues syncing with a Mac. Is this correct?

Rijk:
yes

Devin:
Ok. I do apologize for the inconvenience, but I will be more than happy to assist you with this issue today.

Devin:
Are you signed in under System Preferences?

Rijk:
Synching with my iPhone works ok, that is: when i enter one entry in ical it enters 20 copies of it... since several weeks

Devin:
Ok. Is all the information on the cloud?

Rijk:
i don't know... i suppose when i enter something it is on the cloud

Devin:
Ok. Can you go to MobileMe in System Preferences please?

Rijk:
it is shared anyway to the computer of my wife

Rijk:
ok entering syst. prefs

Devin:
And go to the Sync Tab.

Rijk:
done

Devin:
Are all the boxes that you want to be checked, checked?

Rijk:
yep

Devin:
Ok. Is it just iCal that is acting funny?

Rijk:
yes - it's the only function i use...

Devin:
Ok. Can you click the Advanced tab at the bottom right.

Rijk:
done

Devin:
And Click Reset Sync Data

Devin:
But make sure the Orange Arrow goes from the Cloud to the Computer.

Rijk:
ok

Devin:
Let me know when that sync is done.

Rijk:
ok - back at sycnh tab

Rijk:
should i synch now?

Devin:
It is done syncing?

Rijk:
(done this before...)

Rijk:
done - but no results in ical

Rijk:
synch ready

Devin:
Ok. Sync.

Rijk:
done

Devin:
Ok. Delete and re-add your account to iCal

Rijk:
'HTTP/1.1 403 Forbidden'op de bewerking 'CalDAVAccountRefreshQueueableOperation'.

Rijk:
ignored this - should I synch again?

Devin:
No.

Devin:
Are you using the new or old Calendars?

Rijk:
help me... what's old and what's new?

Devin:
Go to me.com

Rijk:
using 4.0.4

Devin:
Go to the Calendar application.

Devin:
And tell me the URL

Rijk:
it says old...

Rijk:
should I upgrade?

Devin:
Yes.

Rijk:
will do!

Devin:
That is the reason why it will not sync correctly.

Devin:
Just let me know when you are done upgrading

Rijk:
thanks! good service!

Devin:
No problem.

Rijk:
be in contact!

...

Devin:
Want to do it now?

Devin:
Or on your own?

Devin:
That is the exact reason

Rijk:
does this only apply to my computer?

Rijk:
My iPhone doesn't have os4 running, I think - will it drop out?

Rijk:
I'll manage on my own and report back, ok?

Devin:
Ok.

Devin:
No problem.

Devin:
Good Luck

Devin:
Thanks for chatting with us. We value your feedback. Please click the "End Chat" button at the top left corner of the chat window and answer a few questions about your experience with us today.

Rijk:
Computers synched! Now trying iPhone

Devin:
Cool!

Rijk:
Hi, it appears that our agenda's synch - but not with the cloud...

Rijk:
Cannot get my iPhone loaded with agenda (have removed en reinstalled account)

Devin:
Ok.

Rijk:
The cloud seems empty - our computers synch correctly

Devin:
Are the Calendars on your iCal?

Rijk:
Yes, locally

Devin:
Ok. Are the calendars under the section '"On My Mac" or Under you Username?

Rijk:
where to check that?

Devin:
In iCal. On the left side.

Rijk:
Ah... both

Devin:
Are they the same?

Devin:
Same Calendars and events?

Rijk:
Yes, apart from two calendars nameless

Devin:
Ok. Everything has to be under your username in order for it to sync.

Rijk:
The events do not appear in de online calandars, though

Rijk:
Ok... you mean i have to delete the 'on my mac' calandars'?

Devin:
Yes. But add them to your username first so they will no be lost.

Rijk:
How to add them to my username?

Devin:
You have to export them to the desktop and import them back in but under your username.

Devin:
File > Export > Export..

Devin:
Then File > Import > Import..

Rijk:
But, since they have the same content, I can delete the 'on my mac' calendars instead?

Devin:
Yes, if they are the same.

Rijk:
Ok exporting... and importing - keep you posted (you're wonderfull!)

Devin:
Just make sure everything you want is on your username though.

Devin:
Ok.

Devin:
Thanks!

Rijk:
It works perfectly ! Thanks and c.u.